Refund policy
Welcome to HighMart.online. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
7-Day Return Policy
We offer a 7-day return policy from the date your order is delivered. If you wish to return an item, you must contact us within 7 days of receiving your order.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The product must be returned in its original packaging with all tags, accessories, and manuals (if applicable).
- You must provide a valid order number or proof of purchase.
Non-Returnable Items
The following items are not eligible for return:
- Used, damaged, or altered products.
- Clearance, sale, or promotional items (unless received damaged or defective).
- Personal care or hygiene products (if applicable).
- Gift cards and digital products.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include clear photos or videos of the product and packaging so we can review your request and provide a suitable resolution.
Refund Process
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If your refund is approved:
- Your refund will be processed to your original payment method whenever possible.
- Refunds are generally completed within 5–10 business days, depending on your payment provider or bank.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our mistake (such as receiving a damaged, defective, or incorrect item).
- Original shipping charges are non-refundable unless the return is caused by our error.
Exchange Policy
We only replace items that are damaged, defective, or incorrectly delivered. If you need an exchange, please contact our customer support team.
Order Cancellation
Orders may only be cancelled before they have been processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return procedure outlined above.
Contact Us
If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us:
Store Name: HighMart.online
Email: highleadmarketingg@gmail.com
We are committed to providing excellent customer service and will do our best to resolve your concerns as quickly as possible.